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NB: Note Full Description on product page for Outlets, Dispatch Lead Times, Product Specs & More…

• Quotation Only:
  1. Add product to cart after making selections/ adding comments;
  2. Select EFT (Pay Later) for quotation only;
  3. Courier or Collection options provided at final step of checkout;
  4. When ready to process order via EFT, use SDX Quote/ Order Number as payment reference to avoid delays;
• Lead Time: As indicated on product page(s) – *See Full Description
  • From date of payment receipt; And/or
  • Artwork approval (Date, when applicable);
  • For multiple products ordered, product with the longest lead time is the default lead time;
  • Do split orders to accommodate shorter delivery times for products, as required;
• Stock Delays: If & when applicable (As Per T&C’s) ~
  1. Warehouse Notification: Will be sent asap with expected replenishment date for your consideration;
  2. Alternatives: If replen date not suitable, alternatives will be provided, wherever possible – Discounted pricing may apply at warehouse GM’s discretion;
  3. Refunds: If options #1 & #2 do not suffice, refund will be offered & processed, as per T&C’s agreed on order >> Learn More
• Order Communication/ Feedback:
  1. Primary Feedback: Online feedback form >> Learn More
  2. WhatsApp (Chat ONLY): Facility in bottom right corner of every page – WhatsApp Chat (ONLY) for record keeping;
  3. Use your SDX Quote/ Order number on ALL communications to avoid delays;
  4. Business Hours: Strictly as per our website – Feedback can only be provided when factory outlets are open;