Customer Service

Customer Service2026-09-10T12:49:49+02:00

Business Hours (UTC/GMT+2) | Mon-Thur: 9:00-17:00 | Fri: 9H00-15H30 | *Excluding Weekends/ Public Holidays

South Africa (Various Outlets Nationwide) | Dispatch: Shop By Outlet| Brands: Shop By Brand

Step #1: Simply Sign-Up or Sign-In2024-09-04T11:27:24+02:00
Step #2: Online Quotes + Orders, 24/7!2026-06-24T16:55:38+02:00
  • NB: View ALL Multi-Media & the FULL DESCIPTION on Product Pages. On Quotation/ Order submission, FULL Details are confirmed via email, with PDF Invoice attached – *See Important Notice below.

Step #3: Pay-As-You-Go2026-06-24T16:51:07+02:00
  • NB: No ‘Cash on Collection’ (COC) – Orders will only be processed on receipt of a deposit or full payment. Leadtime, as per product pages (See Full Description) & only applicable from date of payment receipt. If Collection/ Own Courier has been selected on order, collection details will only be provided once your order is ready for dispatch/ collection – *Note Full Collection Details

Step #4: Custom Design/ Branded Orders (Only)2025-05-28T09:53:49+02:00
Step #5: Lead Times + Outlets2025-06-17T15:21:14+02:00
*IMPORTANT2024-09-04T12:34:27+02:00
I. Local Courier Services (RSA)2024-09-04T13:51:24+02:00
  • NOTE: ETA’s (Estimated Time of Arrival) provided are within normal economic conditions – Allow for longer delivery time frames in abnormal conditions or where limitations have been put in place that may be outside of our control (e.g. Covid-19 Pandemic).

II. International Deliveries2024-09-04T13:48:27+02:00
  • Regional & International Deliveries: Any fee (i.e. Taxes/ import duties/ custom duties/ courier handling fees on arrival etc.) in your legal jurisdiction are for your account only.

  • NOTE: ETA’s (Estimated Time of Arrival) provided are within normal economic conditions – Allow for longer delivery time frames in abnormal conditions or where limitations have been put in place that may be outside of our control (e.g. Covid-19 Pandemic).

III. Collections / Own Courier2024-11-20T15:50:37+02:00
  • COLLECTION ADDRESS(ES): Only when your order is ready for collection & once full payment has been received, will full collection details be provided via email. This information will also be available on your online user account.

    • Collection Period: On receipt of your collection notification, please collect your order from our factory/ dispatch outlet within 7 working days
    • SDX Order Number: Use your order number provided as a collection refence to ensure efficiency & accuracy
    • Product Information: Note ‘Full Description’ on product pages for outlets, dispatch lead times & more – *Multiple outlets may be appliable, depending on what you’ve ordered
    • Risk: Product(s) should be checked on collection & once the parcel has been collected, the risk & responsibility is transferred to the client
    • Transport Insurance: It’s the customer’s responsibility to take transport insurance on any parcel being collected when using third-party transport companies (Own courier)
    • Legitimate Concerns: If there is a clear & legitimate concern regarding a product’s functionality that is a factory fault, a customer needs to notify us within 7 working days of the collection date & as per the Returns/ Exchanges/ Refunds policy below
    • Shop By Brand OR Shop By Outlet to reduce potential collection points, as below:
IV. Delivery Rates2024-09-04T12:39:42+02:00
V. Delivery Q&A?2024-09-04T13:49:05+02:00
  • NB: Note Full Description on this product page for the outlet, lead time, product specs & more.

Online Quote / Order: All quotes and orders are subject to the information provided online and the Terms & Conditions accepted during processing.
Please ensure you have carefully read and understood all of the following:

  • All product details and guides as presented online.
  • The Full Description on the relevant product page(s), including: Outlets, dispatch lead times, product specs and more.
  • The Customer Service page as enclosed.
  • All orders and deliveries are subject to our lead times, policies, and terms and conditions.
  • Please review all confirmation emails and take note of the important order-related information provided.
  • Respond to your original order email directly, or use the action buttons provided below.
  • All communication will follow the online quote/order process. Terms & Conditions apply.
Sports Dynamix | Customer Service: Shop By Outlet Page
Sports Dynamix | Customer Service: Category Page
Sports Dynamix | Customer Service: Product Page
Sports Dynamix | Customer Service: Trade Protection
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