Video | Online Quotes + Orders: A more detailed overview for online quotes + orders, 24/7! >> Fast do-it-yourself (DIY) solutions >> Learn More
Our primary objective is to empower online shoppers to find what they are looking as quickly as possible – Then process online quotations or orders using the DIY solutions on our fully integrated eCommerce website.
The key benefit to our self-service solutions is to offer you even better pricing on a wide range of products within this market sector. All information is available online for your consideration, selection or comment when processing online quotations or orders via our website.
If we have any queries on receipt of your online quotation or order, someone from our operations team will be in contact to ensure clarity prior to order processing and dispatch. For customized orders, artwork or technical drawings will be provided for your signed approval, as required.
All online quotations/ orders, invoices and delivery (or collection) notifications will be confirmed via email with full details, including contact information and quick links for your convenience.
Watch our videos to get an overview of how we work and how we strive to offer you even greater value. If you have any further queries, please see the details below for assistance.
Watch the videos below for a quick introduction, an overview of what we value, or find out how to become a supplier…
Video | Two Minute Introduction: A brief overview about us and our quote + order process >> Learn More
Video | What We Value: Learn more about what we stand for and how our ZWAANZ Personal, Business & Lifestyle brands strive to add value >> Learn More
Video | Seller’s eCommerce Platform: An overview of our suppliers’ marketplace >> For fast efficient sales! >> Learn More
All product and service information can be found on the relevant ‘product profile’ page(s) – *Scroll down the entire product profile page(s) to see detailed descriptions and the ‘Additional Info’ tab for multimedia and details such as lead times, dimensions, weights and other relevant attributes.
Once online quotations or orders have been submitted by you, all relevant information will be sent to you via email and will also be available on your online user account. All orders are processed and dispatched as per the lead time(s) provided on our product profile pages.
If you need more information, find further details as per the links below:
First check on your order or invoice email received as of the date processed, or log into your online user account for all relevant information pertaining to your order(s).
You can also find further details on the supplier outlet profile pages. Or see link to the relevant supplier/ outlet profile page from within the product pages.
*IMPORTANT: Lead times only come into effect on receipt of a 50% deposit or full payment. And as per the date of artwork approval for customized orders, when applicable. If your order has surpassed the lead time, as provided hereto, you can request feedback, as below:
Use the messaging facility within your account to send a direct message to the operations team dealing with your order (By supply outlet); Or complete the order feedback form – *Reference quote or order number on all communications (e.g. SDX #10000XXXX)
Find brand, outlet, product or service ratings and reviews when shopping on our website. This will give you some feedback on what other people think about a brand, outlet, specific product or service available for purchase. Once you have an online account, you can also sign in to provide your own ratings and reviews on brands, outlets, products and services. You can also view our testimonials page for further details.
Complete our quick survey/ feedback form – This form allows you to provide feedback to us in the shortest possible time frame. We know you are busy and would like to offer you convenience wherever possible.
Or take a few extra minutes to accurately complete our detailed feedback form, so that we can really see what is on your mind? This will help us ascertain what products and services will best serve you in future.
All product and service information can be found on the relevant ‘product profile’ pages. Take careful note of the ‘Additional Info’ tab on all product profile pages. All items found on our website include recommended specifications for your selection and/or comment. Manual quotation or order processing on your behalf for items that are listed on our website (as standard) will attract an additional admin fee.